KEH - Recent Experience

FFN

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Jan 3, 2021
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Jim Troxell
Yesterday I ordered lenses from KEH with overnight delivery. They arrived today and checked out fine functionally. KEH was conservative in their ratings for the lenses I bought. One appeared to have never been removed from the box, still in crisp plastic wrap, not wrinkled and with all documents. It was rated LN -. On close inspection, I could not find any evidence the lens was ever mounted. Another was rated Ex. It also had some of the original plastic on the LED aperture (Batis) and showed no evidence of use or mounting on a camera. It was missing the sun shade and that may have been why it was downgraded to fourth place in the pecking order (LN, LN-, EX+, EX). Will order from them again.
 

GregS

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Aug 18, 2020
Glad to hear you had a great experience. I just sent a box of my old kit to KEH with the plan to turn it into a new lens or two once they confirm.
 

FFN

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Jim Troxell
Glad to hear you had a great experience. I just sent a box of my old kit to KEH with the plan to turn it into a new lens or two once they confirm.
They were responsive and professional with all aspects of my transaction. There was a complication when FedEx delivered the package to the wrong address and it was signed for by someone I did not know. Fortunately, the company where it was delivered is owned by a friend who recognized my name and made the FedEx drive bring it to me ASAP! She was a wreck when I told her how much the package was worth. Bet that will not happen again with her very soon. KEH was on it instantly, contacted FedEx and kept me posted. The KEH rep was upset and said KEH would make it right. Fortunately that was not necessary as it was delivered to me within 10 minutes of the mis-delivery. It was unopened.
 

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