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- Name
- Tim
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I carry a second camera on my belt at the track using a Peak Design Capture Clip. In my haste at the last event I failed to fully tighten one of the thumbscrews and it worked it's way out. I retraced my steps over and over trying to find it, but no luck.
I checked PD's website for parts, and while they list the thumbscrews they only show them for Version II, and I have Version III. I figured they were likely the same, but being short on time between events I thought it best to contact PD and make sure rather than waste a week. I explained the situation and asked them to identify the correct set so I could purchase them. I didn't ask for them to be replaced.
Their response was pretty amazing and reminiscent of times gone by, when customer service was a concern. They said that while thumbscrews aren't usually lost it does happen. Unfortunately they aren't part of their lifetime replacement warranty, but nonetheless offered to send me a set for free, no cost, no shipping.
I think that's pretty cool. The thumbscrews came yesterday, and they fit perfectly. Good news is they sent a set and I only need one, so the next time I act stupidly, I'll have another replacement.
Kudos to PD.
I checked PD's website for parts, and while they list the thumbscrews they only show them for Version II, and I have Version III. I figured they were likely the same, but being short on time between events I thought it best to contact PD and make sure rather than waste a week. I explained the situation and asked them to identify the correct set so I could purchase them. I didn't ask for them to be replaced.
Their response was pretty amazing and reminiscent of times gone by, when customer service was a concern. They said that while thumbscrews aren't usually lost it does happen. Unfortunately they aren't part of their lifetime replacement warranty, but nonetheless offered to send me a set for free, no cost, no shipping.
I think that's pretty cool. The thumbscrews came yesterday, and they fit perfectly. Good news is they sent a set and I only need one, so the next time I act stupidly, I'll have another replacement.
Kudos to PD.