Sony A7R V Camera freezes

[Verona]

Hi
I have a problem with my A7R V. When I am panning with the camera in a long sequence. High+ continuous focus target bird. The camera freezes, turning it of and on, nothing happens it is still locked, frozen. I need to take out the battery, wait, and put it back in again then the camera works again. I upgraded to the latest firmware about two months ago. This problem started about two weeks ago.
Does anyone recognize this?
Best regards
Veronica

 

[SPB-universal]

Hi
I have a problem with my A7R V. When I am panning with the camera in a long sequence. High+ continuous focus target bird. The camera freezes, turning it of and on, nothing happens it is still locked, frozen. I need to take out the battery, wait, and put it back in again then the camera works again. I upgraded to the latest firmware about two months ago. This problem started about two weeks ago.
Does anyone recognize this?
Best regards
Veronica

When you say long sequence, how many images are in the sequence before the freeze?

 

[Verona]

When you say long sequence, how many images are in the sequence before the freeze?

Hi
Can't say how many,unfortunately I did not checked but the camera don't slow down as it did before when It is about to hit the buffer if you know what I mean. It just stops suddenly an freezes.
Best regards Veronica

 

[SPB-universal]

Hi
Can't say how many,unfortunately I did not checked but the camera don't slow down as it did before when It is about to hit the buffer if you know what I mean. It just stops suddenly an freezes.
Best regards Veronica

I have only had one freeze completely unrelated to your description. I cannot even remember now what caused it but the usual battery out, wait, back in worked. Could be the camera has reached it’s temperature warning level and just freezes? Have you checked this:

Help Guide | Auto Pwr OFF Temp.

Sets the temperature of the camera at which the camera turns off automatically during shooting.

helpguide.sony.net

 

[Richard A]

What Image Quality setting are you using? Uncompressed Raw? Compressed Raw? Lossless Compressed Raw?

 

[SPB-universal]

What Image Quality setting are you using? Uncompressed Raw? Compressed Raw? Lossless Compressed Raw?

Which one may cause issues? I am using Raw Compressed and have not had any freezes with that setting.

 

[Richard A]

I don’t know if any of them should cause an issue. They shouldn’t. I use Compressed Raw almost exclusively. My camera has never frozen. Could be a card issue also. Would be interesting to know what card is being used.

 

[Chris 3754]

Agree with Richard, try a new card and see if you still have the problem. If there is a card malfunction that could lock up the firmware. Might as well start with the easiest problem to fix before looking at expensive camera repairs. Also, consider heat if you are shooting outdoors on a hot sunny day. I had a camera lock up shooting a pickleball tournament in Florida on a hot sunny day. I could not believe how fast the camera got hot to touch.

Please post your findings, very curious about what is causing this.

 

[Verona]

Agree with Richard, try a new card and see if you still have the problem. If there is a card malfunction that could lock up the firmware. Might as well start with the easiest problem to fix before looking at expensive camera repairs. Also, consider heat if you are shooting outdoors on a hot sunny day. I had a camera lock up shooting a pickleball tournament in Florida on a hot sunny day. I could not believe how fast the camera got hot to touch.

Please post your findings, very curious about what is causing this.

Hi
I reply to all of you here.
It is winter here the camera was not hot don't think that's the problem, and I don't shot continuously like that. I thought about the cards. I also thought about the 1,4 converter. That it maybe can be a problem with the electronics between the converter and the camera. I will clean the contacts carefully whit a brush. I will also change the cards. The card I use now is in slot 1 Sony Tough CF express A and in slot 2 Lexar Prof. SD card. I just found out now that I had an old 64 GB Lexar card in the slot 2 instead of the newer 128 GB card which is suppose to be there. That old card can be the problem, I changed it to the 128 GB don't now when I got that 64 there. Hopefully that solved the problem. I will get a Sony Though CF express to slot 2 in due course.
I shot in compressed raw never had a problem with that neither . If/when I found out the problem I will tell you.
And many thanks to all of you trying to help me with this problem.
Best Regards Veronica

 

[SPB-universal]

Hi
I reply to all of you here.
It is winter here the camera was not hot don't think that's the problem, and I don't shot continuously like that. I thought about the cards. I also thought about the 1,4 converter. That it maybe can be a problem with the electronics between the converter and the camera. I will clean the contacts carefully whit a brush. I will also change the cards. The card I use now is in slot 1 Sony Tough CF express A and in slot 2 Lexar Prof. SD card. I just found out now that I had an old 64 GB Lexar card in the slot 2 instead of the newer 128 GB card which is suppose to be there. That old card can be the problem, I changed it to the 128 GB don't now when I got that 64 there. Hopefully that solved the problem. I will get a Sony Though CF express to slot 2 in due course.
I shot in compressed raw never had a problem with that neither . If/when I found out the problem I will tell you.
And many thanks to all of you trying to help me with this problem.
Best Regards Veronica

Sounds as if that may well be the issue the older card. A friend advised me to buy CF Express A, Lexar 80GB https://compactflash.org/video-performance-guarantee-vpg/ VPG 400, and I have had no problems with those at all.

 

[Richard A]

I have an OWC card in slot 1 and a Lexar card in slot 2.

 

[EclecticPix]

Hi
I have a problem with my A7R V. When I am panning with the camera in a long sequence. High+ continuous focus target bird. The camera freezes, turning it of and on, nothing happens it is still locked, frozen. I need to take out the battery, wait, and put it back in again then the camera works again. I upgraded to the latest firmware about two months ago. This problem started about two weeks ago.
Does anyone recognize this?
Best regards
Veronica

Hi there. I had a similar issue. For me it was the SD cards. I put in different ones and problem fixed. You might also try reformatting the ones you have to see if that helps.

 

[ccrigger]

I have been having the exact same issue. But I didn't have a problem till I updated to firmware v4.0. Now every time i'm shooting birds in flight and like to use 7 fps while in lossycompressed L. It locks up every time. Some times after just a few shots and other times it will go for like 20-30 before it locks up on me. I have the fasest SD cards you can buy and they aren't old. One thing that I was messing around with is that if I change from the mechanical shutter to the electronic one it never locks up.

 

[Verona]

It was interesting to hear. I have been in contact with Sony support, but the only thing they recommend is to reset the camera to factory settings. And they are not aware of anyone else having problems with firmware 3.01. I have now updated to firmware 4.0, but the problem remains. It doesn’t seem like Sony has noticed that there is an issue with, in my case, 3.01, which of course continues in version 4.00 if nothing changes. I have not reset the camera to factory settings because I don’t believe the problem is related to my settings. Which, by the way, I had not changed before I updated to firmware 3.01.
Is it okay if I copy your answer here and send it to Sony? That way I can show them that I am not the only one with this problem. I also don’t think we are the only ones, there must be more.
Best regards Veronica