Question on Sony Pro Support

[Chris 3754]

Does anyone have any experience with Sony Pro Support? In particular the member gift. I have heard there is a gift for signing up such as a small Peak Design bag or camera strap. I have even seen such items sold on eBay. However when I called I was told you only get that after the first year. I am coming up on my first year renewal and was wondering if this is correct.

 

[THXGEEK]

This reminds me that I need to get the A1II in for a cleaning. Maybe the A7CR as well. I don't know about any member gifts, I suppose we'll find out. I'm happy for the SPS 20% discount on Leofoto gear, anything on top of that is gravy.

Nikon has my Z8 and Z100-400mm right now. Joining NPS, I received a fairly nice NPS hoodie and a 10% off coupon for Nikon/Nikkor products (which I applied towards the Z 70-200mm f/2.8 VR S II).

 

[Chris 3754]

Yes my 70-200 GMIii gets some rough treatment in hockey rinks and could use a service.

 

[FrederikAlbrecht]

Does anyone have any experience with Sony Pro Support? In particular the member gift. I have heard there is a gift for signing up such as a small Peak Design bag or camera strap. I have even seen such items sold on eBay. However when I called I was told you only get that after the first year. I am coming up on my first year renewal and was wondering if this is correct.

I’ve seen mixed reports on this too, and it may depend on the region and whatever promotion Sony is running at the time. From what members have said in the past, the “gift” isn’t always automatic on initial signup, and in some cases it has been tied to renewal rather than the first registration.

If Sony told you it comes after the first year, I’d go with that unless another member has had a more recent experience. When your renewal comes up, it’s worth contacting Pro Support again and asking specifically whether your account qualifies and whether anything needs to be claimed manually rather than just waiting for it to arrive.

 

[Chris 3754]

I contacted Sony and spoke to a very helpful guy. To be clear I subscribe to Pro Support for the support, but hey if there is a free gift then if it’s free it’s for me lol. I learned that they used to give the gift on initial sign up but now it comes with the first year renewal. They have also cheapened it a bit. It used to be a Peak Design or similar quality product, now it’s a Sony branded notebook. However that’s on back order for 6 to 8 weeks. The support aspect has been great, the gift giving, no so much…