Sony has issued a recall and free repair for a small number of affected Sony FE 16-35 F2.8 GM lenses.
Sony has found that for a small number of the FE 16-35mm F2.8 GM “SEL1635GM” lens, the camera may not operate correctly when the lens is attached .
If you have one or more of the lenses and they are subject to this rare phenomenon (described below in more detail), you will be eligible for Sony’s free check & repair program. Sony will repair the affected lens, free of charge, until the 31st March 2023.
The camera may not operate correctly when the FE 16-35mm F2.8 GM lens is attached.
The display on the rear monitor of the camera may not work correctly when the FE 16-35mm F2.8 GM lens is attached.
How to proceed:
Only a limited quantity of the produced units are susceptible of being affected by this rare phenomenon. Please validate that your specific unit might indeed be affected using our Serial Number Checker (UK) or Serial Number Checker (US).
If you are experiencing these symptoms, and your Serial Number is validated, please go to a nearby Authorised Service Centre to proceed to the free repair (you will be redirected to an Authorised Service Centre locator if your Serial Number is validated)
Where can I find my serial number?
The production serial number is inscribed on the plate located on the side of the lens.